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Privacy Policy for One Stop Italy

Summary: We are committed to protecting your privacy and security. Whenever you provide personal information, we will treat that information in accordance with this policy, current UK data protection legislation and internet best practice.

We never sell your details to anyone else. If we wish to use your personal information for an additional purpose, we will always ask you to agree at the point of collection. If you have already supplied us with personal information, you can change your instructions at any time.

The Data Controller (referred to in this policy as “we“, “us” or “our“) is

One Stop Italy, 19 Childs Road, Hethersett, Norwich, NR9 3HW

Contact email: info@onestopitaly.com

This Privacy Policy explains:

  • the personal information we collect;
  • how and why we collect and use your personal information;
  • why we process your personal information;
  • when and why we will disclose your personal information to others;
  • the rights you have when it comes to your personal information;
  • why we use cookies;
  • the steps we take to ensure your information is kept secure and confidential;
  • how long we will hold your information for; and
  • how to contact us.

N.B. Our site contains links to third-party websites that are not subject to this Privacy Policy. This information is supplied in good faith, in case it is of interest or use to our website users. We are not responsible for the content or functionality of any of these external websites. Please make sure you read a third party’s terms and conditions and privacy policy carefully before providing any personal information on a third-party website, as we cannot accept any responsibility or liability for those third-party websites.

Types of data collected

We comply with the GDPR. Any personal data collected by us is necessary for us to provide our services to you: first name, last name, email address and /or residential address, telephone number. Any use of cookies – or of other tracking tools – collected automatically by this application serves the purpose of providing this service, to improve your experience when using our website.

Method and place of processing the data

The data is processed at our office. We will process it in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. If you book a property with us, your data will be shared with one of our Italian partner offices / the property owner to enable us to manage your booking effectively. 

Retention time

The data is kept for the time necessary to provide the service requested by you, and to comply with any legal or tax obligations. You can request that we suspend or remove the data at any time.

The use of the collected data

We will only collect and use your personal information in accordance with data protection laws, on the grounds of consent and legitimate interest, to allow us to provide our services to you, and to improve the functioning of our site. For example: managing contacts and sending messages, contacting you about your enquiry or booking, providing you with additional information about services relevant to your enquiry or booking, analytics.

The rights of users

Users have the right, at any time, to know whether their personal information has been stored and to ask us to verify its accuracy or to ask for it to be supplemented, cancelled, updated or corrected. Requests should be sent to the data controller as per the contact information set out above.  


Summary: When you first visit this site you will be asked if you are happy to accept cookies from our website. If you accept, then we will use cookies on future visits and you will not be asked again. If you do not accept cookies and decide to disable cookies on your computer, then parts of our website may not function.

Cookies on our website

In order for our website to function we need to place small amounts of information on your computer or mobile device. These pieces of information are known as cookies.

We also use Google to help us record anonymous statistics about our website traffic. Google’s software will use cookies to measure web traffic.

What we use cookies for on this site:

  • Google analytics
  • Cross site Request Forgery Protection
  • Keeping track of session data

Further Information

You can find general information about cookies and the EU Cookie law here

Changes to this Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving notice on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If you object to any of the changes to the Policy, you should stop using this website and request that the data controller remove your personal data.

Effective as of : 25th April 2018